Galileo RoomMaster

Tips and Tricks

Cancellation Policy

• If booking has not been End Transacted
1. Don’t just IGNORE the PNR, cancel the segment if not required
2. Always  cancel with the specific segment number i.e, “X3” where 3 is the hotel segment number in the PNR
3. If all hotel segments are to be cancelled use XH rather than XI
• If the  hotel booking  has been End Transacted
1. Cancel the segment,and end the transaction (R.XX +ER),  check if the cancellation reference has been received

Did You Know?

• Group Bookings are NOT permitted through GDS
1. Most chains define a group booking as any booking with similar check-in/out dates adding up to more than 9 rooms
2. The group policy of a chain can be found in HODXX/GRPS, where XX is the hotel two letter chain code
3. Violation of the group booking policy will lead to  cancellation of the bookings by the hotel
• A hotel booking is considered confirmed when a CF (Confirmation) number, and an ‘*’ indicator are present in the segment
• A hotel booking cancellation without a cancellation number returned in the OSI or Vendor Remark, is NOT successful
• Some hotel chains may still return a cancellation number even if the cancellation deadline has passed.  The cancellation number in this case indicates that the cancellation is confirmed HOWEVER the penalty applies.  You still need to comply with the cancellation conditions.

Levels of Cancellation Policies

• Cancellation policy can be found at:
1. Chain Level (HODXX/CANC) (where XX is the two letter chain code of the hotel)
2. Property Level (HOD12345/CANC) (where 12345 is the unique property code number of the respective hotel property)
3. Rate Level (HOV)
• Chain and property level cancellation policies are general guidelines but the HOV policy is the most important and applicable to the rate booked.

Hotel Cancellation

1. Chain level Cancellation Policy
   
   
    
2. Property level Cancellation Policy
   
   
    
3. Rate Rule level Cancellation Policy (HOV)